Choosing the right provider

Your go-to questions to ask a home care service provider!

We understand that choosing a home care provider can be confusing.

Even if you don’t choose us, our priority is always making sure that you choose the right provider who can support you every step of the way. Sapphire Living is all about your homecare, so if you choose to speak to a number of providers before making your decision, the below checklist is there to help.

Important questions to ask people who provide you care

Sapphire Living

Other Provider 1

Other Provider 2

Are your Care Staff directly employed by you?

 
 

Are your Care Staff qualified?

 
 

Do your Care Staff receive professional development and ongoing training?

 
 

Can I choose the days and times my Care Staff will visit?

 
 

Can I change my Care Staff if they are unsuitable?

 
 

Can you arrange for alternate Care Staff to visit when my usual Care Staff are unavailable?

 
 

Can I decide what services I receive at each visit?

 
 

Are your entry and exit fees Nil ($0)

 
 

Do you support me to maximise the available government funding?

 
 
Important questions to ask people who provide you care

Sapphire Living

Are your Care Staff directly employed by you?

Are your Care Staff qualified?

Do your Care Staff receive professional development and ongoing training?

Can I choose the days and times my Care Staff will visit?

Can I change my Care Staff if they are unsuitable?

Can you arrange for alternate Care Staff to visit when my usual Care Staff are unavailable?

Can I decide what services I receive at each visit?

Are your entry and exit fees Nil ($0)

Do you support me to maximise the available government funding?

How it Works

Call us to find out more to get your Home Care Package in 3 easy steps.

Call us

Call us today on 1800 773 722 and speak with one of our friendly consultants to understand your needs and how we can assist you.

Choose Services

We guide you through our tailored services to find the best way for you to spend your funding to achieve your goals. We develop an individual care plan that is right for you.

Receive Services

Your care plan will be in place for you to live independently at home with the support you have chosen. We are always there to adjust your services as needed

Our Guarantee
You're in Safe Hands

We are selective about who we chose to be part of the Sapphire Living team. Our team are qualified and skilled people, but they are also caring, empathetic and respectful. If you aren’t happy with the quality of a service you receive, we will provide a refund for the cost of the service provided. That’s how confident we are, that our team will exceed your needs.

Get your FREE
Home Care Guide

If you’re still researching different Providers and trying to find the right fit for you, this free guide will be helpful. It gives you valuable information including:

  • The key to maximising your Home Care Package funding
  • What services you can access. 
  • + more!

Simply fill in the details below to receive a free copy today.

We are part of the myHomecare Group

A group that includes other trusted, quality brands. Together we help older Australians live happily and safely, providing them with local and tailored support across the country. 

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