Choosing the right provider

Choosing the right provider

A checklist of questions to ask a home care service provider

Understanding home care and choosing a provider can be confusing.

Even if you don’t choose us, our priority is always making sure that you choose the right provider who can support you every step of the way. Sapphire Living is all about your homecare, so if you choose to speak to a number of providers before making your decision, the below checklist is there to help.

Important questions to ask people who provide you care

Sapphire Living

Other Provider 1

Other Provider 2

Are your Care Staff directly employed by you?

Are your Care Staff qualified?


Do your Care Staff receive professional development and ongoing training?

Can I choose the days and times my Care Staff will visit?

Can I change my Care Staff if they are unsuitable?

Can you arrange for alternate Care Staff to visit when my usual

Care Staff are unavailable?

Can I decide what services I receive at each visit?

Are your entry and exit fees Nil ($0)

Do you support me to maximise the available government funding?

How it works

Call us to find out more to get your Home Care Package in 3 easy steps

Call us

Call us on 1800 773 722 to speak to one of our friendly consultants to understand your needs and how we can assist you

1

Choose Services

We guide you through our tailored services to find the best way for you to spend your funding to achieve your goals. We develop an individual care plan that is right for you.

2

Receive Services

Your care plan will be in place for you to live independently at home with the support you have chosen. We are always there to adjust your services as needed

3

Our Guarantee

The people that work with us are the best people for their job, which not only means they’re the most qualified and skilled, but also the most caring, empathetic and respectful people. If you are not happy with a service you receive, we will provide a refund for the cost of the service provided. That’s how confident we are of exceeding your Home Care needs.